CSI Improvement
Identifying The Problem
Low CSI scores can be the result of lack of processes, untrained personnel or a combination of both. First we determine the cause(s) for customer dissatisfaction.
Meeting Determined Goals
We work with your people to develop a written action plan to address any challenges. We review the detailed plan with the Dealer and all personnel involved. Solutions may involve personnel training or implementing written best practices with a time for completion. There will be a monthly, written, follow-up to ensure targeted goals are met.