Express Lube Service
"Turn Key" Solution
BLC Express Lube Service operates as a “plug-in” for your service department, and is proven to be a top solution for customer retention and loyalty.
Key Elements
Training and consulting are tailored to implement and improve the key elements of an Express Lube Service Location.
Infrastructure – Optimize your facility and tools for speed and efficiency.
Staff and training – Develop personnel make-up and payment structure based on volume and growth. Ensure personnel stay trained on current technologies and service methods to serve your customers effectively.
Marketing – Create industry focused, effective strategies for increasing awareness.
Process – Implement consistent scheduling, shop flow and comprehensive inspections to streamline processes.
Tracking – gather and measure metrics to target appropriate considerations to your service operation.
Path to Success
Maintenance accounts for 75% of total auto business volume. Time and convenience are of paramount importance to customers who say only 40% of routine maintenance is completed in an hour or less. Compare this to the 15 minute oil changes at locations where customers never leave their vehicles. Lack of convenience is taking its toll in many service areas.
The dealers who embrace change can see strong performance gains with higher customer paid sales, and of course, higher gross profits, increased customer satisfaction, and increased customer LOYALTY. Retained customers are 17 times more likely to purchase their next vehicle from their trusted, CONVENIENT, servicing dealership.